These policies keep every appointment simple and fair. By booking with Sparkwave Detailing you agree to them. Questions? Call or text (236) 880-4417.
Detailing at your place
- For a mobile detail we need access to an outdoor water tap and a standard power outlet near the vehicle. We bring our own hoses, extension cords, equipment and products.
- Interior-only details need a power outlet.
- Condo parkades and workplaces are welcome as long as water and power are available. Please make sure your building or employer allows the work.
- If we arrive and there’s no water or power we can use, we’ll work with you to reschedule or switch to drop-off.
Drop-off and pickup
- You can drop your vehicle off at our location in Willoughby, Langley. The exact address is sent when you book.
- Drop-off is the same price as a mobile detail, with no travel fee.
- We can also pick up your vehicle, detail it and bring it back. There’s no extra charge for pickup and return; the usual travel fee applies outside Langley.
- Because of space, drop-off and pickup are available for cars, SUVs and crossovers only. Trucks, vans and 3-row SUVs are detailed at your place.
- Drop-off is usually in the morning with pickup the same day. Times are confirmed when you book.
Travel fee
There’s no travel fee in Langley. Outside Langley (Surrey, Coquitlam, Maple Ridge and nearby) the travel fee is up to $35, depending on distance. It’s always included in your quote.
Before we arrive
- Please remove valuables and personal items (cash, documents, electronics, sunglasses and so on).
- We throw away obvious trash such as wrappers, cups and bottles. Anything else is left in the vehicle.
- Sparkwave Detailing is not responsible for personal belongings left in the vehicle.
Pricing
- Prices are listed by vehicle size on each service page.
- Heavy soiling, excessive pet hair, mould or biohazard cleanup may cost extra. We always confirm the final price with you before any work begins.
Payment
You pay after the work is done, once you’ve checked the result. We accept cash, Interac e-Transfer and cheque.
Cancellations and changes
Please give at least 24 hours’ notice to cancel or reschedule. There’s no fee, but repeated no-shows may need a deposit to book again.
Weather
In heavy rain we may reschedule exterior work at no charge. Interior details can usually go ahead.
Vehicle condition
- We point out existing damage before we start. Existing scratches, chips, dents, worn or torn surfaces and loose trim are not caused or covered by our service.
- Some stains and odours are permanent and may not come out completely. We’ll tell you up front if we expect that.
Missed a spot?
Let us know within 24 hours and we’ll come back and fix it, free.
Headlight restoration warranty
Headlight restoration comes with a 1-year warranty: if the haze or yellowing returns within a year, we’ll restore the headlights again at no charge. The warranty doesn’t cover accidents, chips or cracks, or lenses with moisture or damage on the inside.
Photos
We may take before and after photos of your vehicle and use them on our website and social media, with licence plates hidden. If you’d rather we didn’t, just tell us.
Changes to these policies
We may update these policies from time to time. The version on this page applies to new bookings.